We are bound together by our values. The principles that guide all our business dealings with each other, our customers, the community and other stakeholders are summarised by our ACT NOW! Behaviours and Our Values. Collectively known as Our Culture.
To translate our values into practice we have defined a set of behaviours to guide the day-to-day action of everyone in our business. These behaviours are described by the acronym ACTNOW!
Aim high and take your team with you
We stretch ourselves, focus on high performance, display energy, want to win and are not prepared to tolerate mediocrity. We are courageous, bold and brave. We have a vision and do our best to inspire and energise others.
Customer first - they're the reason we're here
We work hard to get to know our customers and understand their needs. We make every effort to be responsive and deliver on our promises. We learn from what our competitors do well and we encourage feedback from our customers so that we can anticipate their future needs.
Treat the business like it's our own
We behave as though Old Mutual was our own business. We are commercial and competitive. We make good use of the resources we have and focus on long-term value rather than quick gains. We promote the organisation both within it and outside. We continually look for opportunities and to find new and better ways of doing things. We innovate, manage change, and learn from our mistakes.
Need to listen carefully and talk honestly
We listen to our customers and communicate clearly. We give and encourage constructive feedback and we admit our mistakes. We are open, honest and transparent in all our communications.
Own our decisions - decide and deliver
We are determined and decisive and account for risks by executing, tracking and reviewing performance. We display discipline, rigour and resilience and we manage our performance, deliver on our commitments, and focus on results.
Win together - help others succeed
We hold each other accountable while supporting, encouraging and empowering one another. We share knowledge and collaborate towards the common goal of creating value through cooperation and teamwork, working across geographical and organisational boundaries and embracing diversity.
We have a broad geographical and cultural diversity but we are bound together by a common set of values which include our shared beliefs, commitments and motivations. These values guide all our business dealings with each other, our customers, the community, and other stakeholders.
As individuals, as teams, and as an organisation we always try to push the boundaries of our expertise and knowledge, breaking new ground and achieving higher levels of performance.
We value and learn from the strength of our diversity. We treat each other as we would like to be treated, with respect, and we recognise that everyone has a contribution to make.
We act honestly and openly and we are trustworthy and consistent in all that we do. We uphold the highest ethical standards.
We take responsibility for the commitments we make, the actions we perform, and in the handling of problems that may arise. We understand that we will be judged by our actions.