Responsible business in practice
We have a collection of stories from across the countries in which we operate. They demonstrate the many ways in which our aim of being a responsible business actually happens at a local and personal level within Old Mutual.
Responsible to our customers
Improving customer service
We asked our customer service employees for their valuable insights, from their regular interactions with our customers, and how we can improve the experience they provide to our customers.
Backing our service promises with cash
Nedbank Retail's AskOnce promise campaign guarantees that we will continually enhance our customers' banking experience through excellent service.
Improving customer knowledge online
We presented information and tools in a new and interesting way to ensure that these customers, who may have little knowledge of financial services products, can easily make sense of them.
Committed to customer and community engagement
When Ralph became the CEO last year, he set out a number of key objectives for the business with 'Putting our customers first' as his top focus.
Managing investments responsibly
Integrating responsible investment criteria into our decision making.
Nedbank Green Money
At Nedbank our innovative thinking has led to the development of a number of products and solutions to help grow the green economy.
OMIGSA's R9bn fund targets gap in housing
Old Mutual Investment Group South Africa (OMIGSA) Alternative Investments has raised a total of R9 billion for its Housing Impact Fund for South Africa.
Doing well through responsible investing
The Futuregrowth Agri-Fund in South Africa provides long-term returns and a tangible social and development benefit through supporting the land reform process in South Africa.
Responsible to our employees
Helping employees with money matters
In Skandia UK we ran a two day Money Matters programme.
Looking after the financial wellbeing of our employees
Our employees' wellbeing is extremely important to us and we want to ensure that we are providing not only physical and emotional wellbeing support, but that our employees are also cared for financially.
Managing for value
During 2011 we produced a booklet 'Managing for Value' which describes the type of risk culture we want to create, the behaviours that support that culture, and contains practical scenarios to help teams to better assess and understand risk.
Gold standard for Fairbairn Private Bank
Fairbairn Private Bank was awarded Gold status by Investors in People (IIP).
Responsible to our communities
Nelson Mandela statue unveiled in Washington
A three-metre tall statue of Nelson Mandela was unveiled outside the South African embassy in Washington DC.
Young Enterprise Personal Economics Programme
Young Enterprise is designed to boost the financial literacy and enterprise capabilities of students aged between 12 and 16.
Teaching children to save in South Africa
Teach Children to Save is a collaborative savings campaign between the South African Savings Institute and Financial Services providers.
Old Mutual invests in women entrepreneurs
The Old Mutual Women's Micro Business Project was established this year in collaboration with the Polytechnic of Namibia's Centre for Entrepreneurial Development (CED)
Responsible environmental management
Old Mutual Asset Management goes green
Old Mutual Asset Management's Carbon Taskforce met every three weeks in 2011 to research ways to reduce their carbon footprint.
Affinity customers support 1,000 projects
In 1990 Nedbank became a pioneer in mutual-benefit marketing in South Africa with its innovative Nedbank Affinity programme.
Counting the carbon cost of travel
At Nedbank, environmental issues affecting procurement are discussed at bi-monthly Group Procurement Committee meetings and actions to reduce the bank's environmental footprint are implemented via the committee.
Employees taking the green initiative
In 2011 the 460-strong Product Solutions department in Old Mutual South Africa established their own Green Committee.