Frequently Asked Questions
Financial reporting & General Meetings
When does Old Mutual plc report its financial results?
How can I obtain a copy of the Annual Report & Accounts?
Can I receive my Annual General Meeting documents electronically?
If I am unable to attend a shareholders meeting, can I appoint a proxy?
When is the next Old Mutual Annual General Meeting?
Dividends
When are dividends paid?
Can I have my dividends paid directly into my bank or building society account?
My bank details have changed. What should I do?
I haven't received my last dividend cheque. What should I do?
I have found an out of date dividend cheque. What can I do?
Can I take my dividend in shares?
How do I obtain a duplicate dividend tax voucher?
Shares and share dealing
How do I buy and sell Old Mutual plc shares?
How can I confirm the number of Old Mutual plc shares I hold?
How can I check my register details?
Where can I find my Shareholder Reference Number?
How do I change my home address on my share certificate?
What do I do if I have changed my name?
My share certificate has been lost or stolen. What should I do?
My partner, or relative, has passed away. What should I do about their shareholding?
How do I transfer my shares?
How do I find information on the Old Mutual plc share price?
How do I obtain historical share prices of Old Mutual plc shares, for the purpose of completing my tax return?
General
I am receiving two sets of Old Mutual plc communications. How can I stop this?
Who are the Company's registrars and how can I contact them?
How can I receive shareholder communications electronically?
What happens if I change my e-mail address?
What is the Company's registered address?
What is the stock/ticker symbol and ISIN number for Old Mutual plc?
Surplus Apportionment Scheme
What is the Surplus Apportionment Scheme?
Financial reporting & General Meetings
When does Old Mutual plc report its financial results?
Our preliminary announcement of our final results is usually published in February and our interim results in August. Exact dates for the next results can be found in the Events Calendar.
How can I obtain a copy of the Annual Report & Accounts?
You can view an online version or download a PDF version of the Annual Report & Accounts in our Annual Report page. If you would like to receive a hard copy by post you should apply to Investor Relations at Old Mutual plc, either by requesting this through the Enquiries section on this website, by telephone (+44 (0) 20 7002 7000) or by letter addressed to Investor Relations, Old Mutual plc, 5th Floor, Old Mutual Place, 2 Lambeth Hill, London EC4V 4GG.
Can I receive my Annual General Meeting documents electronically?
If you would like to receive future communications from the Company by e-mail, please go to the "Shareholder information section - Electronic Communications" and then follow the instructions for registration of your details. In order to register, you will need your shareholder reference number, which can be found on the payment advice notice or tax voucher accompanying your last dividend payment or notification. The number is also on forms of proxy (but not voting instruction forms) for Annual General Meetings and Extraordinary General Meetings.
Before you register, you will be asked to agree the Terms and Conditions for Electronic Communication with Shareholders. It is important that you read these Terms and Conditions carefully, as they set out the basis on which electronic communications will be sent to you.
You should bear in mind that, in accessing documents electronically, you will incur the cost of online time. Any election to receive documents electronically will generally remain in force unless and until you contact the Company's Registrars to terminate or change such election.
The use of the electronic communications facility described above is entirely voluntary. If you wish to continue to receive communications from the Company by post, then you do not need to take any action.
Electronic proxy appointment is generally available for General Meetings of the Company. This enables proxy votes to be submitted electronically, as an alternative to filling out and posting a form of proxy. Further details are set out on the forms of proxy. Electronic submission is not, however, available for voting instruction forms.
If I am unable to attend a shareholders meeting, can I appoint a proxy?
If you are a registered shareholder, yes.
If your shares are held through a nominee, you may be able to give voting instructions to that nominee or ask that nominee to appoint you as its representative in relation to the shares it holds on your behalf.
When is the next Old Mutual Annual General Meeting?
The Annual General Meeting generally takes place in May of each year. The exact date can be found in the Events Calendar.
Dividends
Old Mutual currently pays dividends twice a year, at the end of May and November. Interim dividends are paid in November in respect of the six months ended 30 June and final dividends are paid in May in respect of the full year ended 31 December. Shareholders who have queries about their dividends should contact our Registrars, Computershare, on +44 (0) 870 702 0003.
Can I have my dividends paid directly into my bank or building society account?
You need to complete a Direct Credit Request form and send it to our Registrars. The relevant form is available in Downloadable Forms.
My bank details have changed. What should I do?
You will need to complete a Change of Banking Details form and send it to our Registrars. The relevant form is available in Downloadable Forms.
I haven't received my last dividend cheque. What should I do?
If you haven't received a dividend cheque you should contact our Registrars who will check the payment details and, if appropriate, issue a replacement cheque. To avoid this problem in future you may wish to consider having your dividends paid electronically into your bank or building society account. To do so, you need to complete a Direct Credit Request form and send it to our Registrars. The relevant form is available in Downloadable Forms.
I have found an out of date dividend cheque. What can I do?
Old Mutual plc dividend cheques are valid for six months. If you have an out of date cheque, you need to return it to the Registrars and they will reissue the cheque. To avoid this problem in future you may wish to consider having your dividends paid electronically into your bank or building society account. To do so, you need to complete a Direct Credit Request form and send it to the Registrars. The relevant form is available in Downloadable Forms.
Can I take my dividend in shares?
No - we do not currently offer a scrip dividend alternative or dividend reinvestment plan because of the disproportionate administrative costs involved.
How do I obtain a duplicate dividend tax voucher?
You should contact our Registrars, either in writing or by telephone, stating the date the dividend was paid, and a duplicate voucher will be supplied.
Shares and share dealing
How do I buy and sell Old Mutual plc shares?
The share sale service is available only to shareholders who hold their shares on the South African branch register through the Old Mutual Share Account. Therefore if you hold your shares in some other way you will not be able to use the share sale service, but need to contact a stockbroker or an approved investment manager.
How can I confirm the number of Old Mutual plc shares I hold?
You should contact our Registrars who will be able to answer any questions regarding your shareholding. Computershare, our Registrars, allow you to check your registration details online. You will need your Shareholder Reference Number for this purpose.
How can I check my register details?
Computershare, our Registrars, allow you to check your registration details online. You will need your Shareholder Reference Number for this purpose.
Where can I find my Shareholder Reference Number?
You can find your Shareholder Reference Number on the payment advice notice or tax voucher accompanying your last dividend payment or notification. The number is also on forms of proxy (but not voting instruction forms) for Annual General Meetings and Extraordinary General Meetings.
How do I change my home address on my share certificate?
You need to contact our Registrars, at which time you will be advised of the requirements to effect change to your account.
What do I do if I have changed my name?
You need to contact our Registrars, at which time you will be advised of the requirements to effect change to your account.
My share certificate has been lost or stolen. What should I do?
You should notify our Registrars, either in writing or by telephone, so that a restriction can be placed on the holding in case of any attempted fraud. You will then be sent a letter of indemnity, which must be completed and returned to the Registrars so that a replacement certificate can be issued. A fee will be payable for this.
My partner, or relative, has passed away. What should I do about their shareholding?
If the shareowner is the sole holder, then please notify our Registrars as soon as possible. A restriction will be placed on the holding to retain dividends until probate is registered. You will then be sent a "Notification of Death" letter which explains what is required from the executor(s) or administrator(s) of the Estate.
If the shares are held in joint names, then the account can be re-registered in the sole name of the other holder(s). Notify the Registrars in writing, enclosing the original share certificate and a photocopy of the death certificate, so that a replacement certificate can be issued in the new name(s).
You will need to obtain a Stock Transfer Form from the Registrars, and return this, together with your share certificate, to them after it has been stamped (i.e. any stamp duty payable on the transfer has been paid to the Inland Revenue) to arrange the transfer of ownership.
How do I find information on the Old Mutual plc share price?
There is a share price summary section on this website where you can view the current share price.
How do I obtain historical share prices of Old Mutual plc shares, for the purpose of completing my tax return?
In the share price summary page there is a historic share price download facility.
General
I am receiving two sets of Old Mutual plc communications. How can I stop this?
If shares have been bought at different times, the registration details provided to our registrars, Computershare, might differ slightly resulting in two accounts having been created. To correct this duplication please contact the Registrars directly.
Who are the Company's registrars and how can I contact them?
The registrars for Old Mutual plc are Computershare and their details can be found on the Registrars page.
How can I receive shareholder communications electronically?
Computershare, our Registrars, provide an opportunity for shareholders to elect to receive shareholder communications electronically. Shareholders who wish to participate may register for electronic communications online.
What happens if I change my e-mail address?
You can amend your e-mail address online once you have logged in to the electronic communications account.
What is the Company's registered address?
The registered address for Old Mutual plc can be found on the Global Contacts page.
What is the stock/ticker symbol and ISIN for Old Mutual plc?
The London Stock Exchange Ric Code for Old Mutual plc is OML.L and the ISIN is GB0007389926. Further details are available on the Share Listing page.
Surplus Apportionment Scheme
What is the Surplus Apportionment Scheme?
If you were a member of the Old Mutual Staff Retirement Fund or Old Mutual Staff Pension, Spouses' and Provident Fund, this applies to you. For more information, see the Surplus Apportionment Scheme.