Group Companies
Company:
Mutual & FederalPostal Address:
PO Box 1120Johannesburg
2000
South Africa
Telephone:
+27 (0) 11 374 9111Facsimile:
+27 (0) 11 374 2652Email:
contact@mf.co.zaWebsite:
http://www.mf.co.zaMutual & Federal
As one of the leading insurance companies in southern Africa, Mutual & Federal provides personalised short term insurance services to the personal, commercial, corporate and agriculture markets in South Africa, Namibia, Botswana and Zimbabwe.
Mutual & Federal operates in the marketplace through professional and highly experienced brokers who are able to offer clients personal service and advice when purchasing policies, and practical assistance in the event of a claim.
Product Information
Mutual & Federal offers tailor-made insurance products and advice to a wide range of clients and brokers. Our long history and excellent pedigree means that our clients can rest assured that their insurance needs are well taken care of. Mutual & Federal is client-focused, and provides insurance solutions for our unique southern African conditions. Whatever your short term insurance needs, whether personal, commercial, corporate or specialised, Mutual & Federal remains your best option.
The products listed below can be found at www.mf.co.za under the "Products & Services" button:
Personal Lines: The Personal Lines division provides Domestic Household, Motor, All Risks and Personal Accident insurance to individual clients.
Commercial Business: The Commercial division provides insurance against Fire, Accident and Motor risks for small and medium sized businesses in southern Africa. It also provides Asset, Fire, Accident and Motor Insurance to large corporate institutions. Specialised Engineering and Marine Cover are also provided to the market, as well as Alternative Risk Financing facilities. Mutual & Federal's Legal Services team provides a wide range of legal services that can be readily accessed by our policyholders and all of Mutual & Federal's branches and departments.
Included in Commercial are Engineering, Agriculture and Marine:
Engineering provides Insurance for Civil/Structural/Electrical/Mechanical/Electronic Construction Projects, Operating Machinery, Electronic Equipment and Consequential Loss following Material damage, such as Business Interruption, Advance Loss of Profits, Deterioration of Stock and Increase Cost of Working.
Agriculture is responsible for all Mutual & Federal Agricultural business in South Africa and Namibia. This includes two lines of business, namely Short-term (AgriPlus) and Crop.
Marine, is a specialised area of the Mutual & Federal business. The Marine area offers insurance on imports, exports and inland consignments carried by air, sea, road, rail or post, as well as for yachts, motor boats and other water crafts.
Insurance Terms: Mystified by Insurance jargon? Mutual & Federal presents a glossary of terms to help understand the meaning behind those terms.
For further information, please contact your insurance adviser or nearest Mutual & Federal branch, or log on to www.mf.co.za .
Investors' Site
This site, developed specifically for investors and financial professionals provides information regarding financial results of Mutual & Federal, our history as a listed company, press releases and answers to some frequently asked questions. In addition there are several useful tools such as interactive share charts and live share prices, as well as copies of the executive presentations for market analysts. There is also an investor calendar showing dates of importance for Mutual & Federal from a Board and investment perspective.
The site can be accessed by clicking on the investor site link situated on the top left hand corner of the screen on the Mutual & Federal corporate website, www.mf.co.za .
Online Services
In order to simplify the claims process, Mutual & Federal has categorised claims into two sections:
- Non-Motor Claims and
- Motor Claims
A non-motor claim may be submitted on-line, telephonically or by fax. In the event of a non-motor burglary or loss you may submit a claim directly over the Internet, using one of the relevant online claim forms. In certain cases, our "Fast Track" claim service will apply, where everything can be handled telephonically via your closest Mutual & Federal branch, and no claim forms or quotations will be required.
Downloadable motor claim forms are available that can be printed out and faxed to your closest Mutual & Federal branch. Motor claims at this point cannot be submitted online. Should your vehicle still be driveable, the contact details for our countrywide drive-in motor claim centres are provided, where motor claims can usually be settled on the spot.
The following online services can be found at www.mf.co.za under the "Claims" button:
Non-Motor Claims: This category includes fast track claims, burglary claims, building claims (which includes burst geysers, storm, hail, flood damage, fire damage and glass breakage). Online claims can be submitted.
Motor Claims: This category includes motor accident claims, theft of motor vehicle, hijack claims and emergencies. No online claims can be submitted.
Claims Support: This section provides information about our additional support services available to assist you. These are our Legal Department, the Specialist Investigation Unit and the Recoveries and Third Party Claims division.
Emergency Claims: This section will advise you of what to do in an emergency.