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- Our vision and strategy
Our vision is to be our customers' most trusted partner - passionate about helping them achieve their lifetime financial goals.
To build a long-term savings, protection and investment group by leveraging the strength of our people and capabilities in South Africa and around the world. We will focus, drive and optimise our businesses to enhance value for customers and shareholders.
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- 1Develop the customer proposition and experience
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- 2Deliver high performance in all business units
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- 3Share skills and experience across the Group
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- 4Build a culture of excellence
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- 5Simplify our structure to unlock value
- 5Simplify our structure to unlock value
1. Develop the customer proposition and experience
We are passionate about developing the best proposition for our customers, by building on our history of innovation and resolute customer focus. This includes expanding our product range, developing our advice capability which is a fundamental part of the value we provide to our customers and endeavour to treat customers fairly everywhere.
Read case studies on how we are developing the customer proposition and experience.
2. Deliver high performance in all business units
To ensure that we provide value to shareholders and customers, we need to drive high performance in our businesses by delivering profitable growth, operational efficiency, and by optimising risk and return.
Read case studies on how we are delivering high performance.
3. Share skills and experience across the Group
We will utilise our strong capabilities in South Africa and around the world to drive revenue and cost improvements across the Group, by leveraging policy administration capabilities in South Africa, driving global IT and procurement synergies and sharing product development ideas.
Read case studies on how we are sharing skills and experience across the Group.
4. Build a culture of excellence
A key to our success is that we demand and reward excellence in leadership, teamwork and delivery of results - for all our people. This includes defining and embedding a high-performance leadership model, against which we can assess, develop and remunerate our leaders.
Read case studies on how we are building a culture of excellence.
5. Simplify our structure to unlock value
To deliver the full value of the Group to shareholders we need to optimise our structure. This means that we will exit non-core and sub-scale businesses, reduce exposure to businesses that fall outside our Group risk appetite, run-off non-disposable assets for value and optimise our structure for strategic, regulatory, capital and governance purposes.
Read the case studies on how we are simplifying our structure to unlock value.




