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- Introduction from Julian Roberts
Our vision is to become our customers' most trusted partner. Part of building that trust requires us to play a meaningful role as a corporate citizen, which takes not only commitment, but also dynamic business performance. This is not just good for our reputation - which is built on what we do as part of the communities in which we live and work - but it is also the right thing to do.
One of the three key building blocks behind our vision is being responsible to all our stakeholders. As an international financial services company we have a wide range of impacts on a variety of stakeholders; from our customers and employees to the local communities we operate in and also the environment. Ensuring we give careful consideration to the needs and expectations of all our stakeholders is increasingly important when we make our investment decisions and, most importantly, in how we run our business. Mindful of this, we are working hard to ensure we operate as a responsible business with the right processes in place to manage our impacts and make certain that they are positive ones.
Corporate responsibility is now one of the core components of our Group strategy. This strategy applies across the Group and each business unit reports regularly on their performance against it. During the last few years we have made some significant advances. Our Carbon Disclosure Project submission now covers more of the Group than ever before and we are working towards targets for the Group to reduce our direct environmental impact. Locally, we continue to monitor levels of customer satisfaction in our operating businesses to ensure that we are providing the best service we can and we have reassessed our core product offerings to ensure that they offer great value for money to our customers. We also continue to invest considerable time and money in community-based initiatives across all of our businesses to support long-term social development programmes - in 2010 we invested over £13.6 million across the world.
However there is still much more for us to do as a Group, to maintain and grow our reputation as a trusted business and corporate citizen. I am convinced that, over the coming years as we develop the Group, it is more important than ever that we continue our commitment to responsible business practice throughout Old Mutual.
Julian Roberts
Group Chief Executive
April 2011
